How we handle your details

The short version

We collect what we need to ring you back and quote your job, we keep it in Australia, we do not sell it to anybody, and you can ask us to delete it by calling or texting 0482 844 586.

What we collect

When you contact us, depending on how:

• Phone or text: your number, your name, and whatever you tell us about the job.
• Quote form: your name, mobile, suburb and what needs cleaning. Optionally your email, the approximate size, how many storeys, when you want it done, and any message you write.
• Automatically with a form submission: the page you sent it from, how you found us (campaign tags in the link, a Google, Facebook or Microsoft ad click ID, the site that referred you, the first page you landed on, and a random ID for that visit), and the IP address the request came from.
• If you become a customer: your address, access notes such as gate codes or where the tap is, anything hazardous we need to know about, photos of the job before and after, and the quote, job and payment records.

Why we collect it

• To call you back and give you a price.
• To do the work: the right address, the locked side gate, the fibro fence nobody should point a wand at.
• To know which pages and which ads actually produce work. That is all the campaign tags are for.
• To keep spam out: the IP address rate-limits the form, and is used for nothing else.
• To meet our tax and record-keeping obligations once you are a customer.

Where it is stored

Enquiries, customer records, job records and photos are stored in a database hosted in Sydney, Australia. The Australian region is deliberate.

Two things do cross a border. The website is served from a global content network, so a request for a page may be answered by a server outside Australia, and the alert email that tells us you have been in touch is sent through a provider that may process it overseas. The stored record stays in Sydney.

Cookies and tracking

Nothing that tracks you runs until you say yes. Analytics and advertising tags load in a denied state unless you accept in the banner. Choose essential only and we delete the analytics and advertising cookies rather than merely not setting new ones.

What is not optional is what makes the site work: your cookie choice has to be remembered, and the form keeps a small amount of data in your browser's session storage. None of that follows you to another website.

Who else sees it

Nobody who is not doing the work. Specifically: the company that hosts our database, the company that delivers our email, and, only if you accepted the cookie banner, Google and Meta for the advertising and analytics you consented to.

We do not sell your details, we do not swap lead lists, and we do not pass your number to another trade. If we ever needed to refer your job to a licensed contractor for work we cannot do, we would ask you first.

Job photos

We photograph every job before and after. Those photos are part of your job record and you get the full set.

We may publish some on this website or our social media, but only where you have agreed, and never with a house number, a number plate or anything else that identifies where you live. Tell us at any point that you would rather we did not, and anything already published comes down.

How long we keep it

• An enquiry that never became a job: up to two years, then deleted.
• Customer, job, quote and payment records: seven years, because the tax rules require it.
• Job photos: kept with the job record, and removed from anywhere public the moment you ask.

Copies, corrections, deletions

Call or text Will on 0482 844 586 and tell us what you want done. We confirm it is you, then send what we hold, fix what is wrong, or delete it. No charge, no form.

The one thing we cannot delete on request is the record of work we have invoiced, because we are required to keep those for seven years. Everything else can go.

Marketing

We do not run a mailing list and we do not send promotional texts. Messages from us are about your job: a time, an on-the-way, your photos. If we ever ask for a review it is one message, never a second.

Complaints

Tell us first. Ring the number. If you are not satisfied with how we have handled your information, you can raise it with the Office of the Australian Information Commissioner.

Changes to this policy

If this changes we update this page and the date at the top. We do not backdate it.